Customer Care

Shopping

Holiday Return Policy:
Our Holiday Return Policy has been extended to January 15, 2015. This policy applies to all eligible purchases made from November 1, 2014 through December 25, 2014.

Basics

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1 p.m. ET Friday through 11:59 p.m. ET Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within 1 business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after 5 business days, we reserve the right to cancel your order.

Payment Options

We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax

Sales tax will be charged when applicable. For the following states, sales tax will usually be charged: North Carolina.

Promo Codes

  • Only one code may be used per order.
  • Certain items (including all sale items) are excluded from special offers.
  • Codes may not be applied after an order is processed.

Order Online

Placing an order is easy. Simply follow these steps:

  • Add an item to your shopping bag by clicking "add item" on the item's product detail page.
  • When you have finished shopping, click the "my bag" button at the top of the page.
  • You will be shown your basket for review.
  • Click "proceed to check out."
  • On the login page new customers should click the "create account."
  • Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
  • Complete the next 3 steps by entering all required information.
  • On step 4, you will be presented with all your order information.
  • Click the "confirm" button to submit the order.
  • You will know that your order has gone through when you receive the "thank you" page with your order number.
  • If you have not received this page, please contact Customer Service at 877.733.1488.
  • Please be advised that once an order is confirmed, you cannot make changes to the order online.

Order by Phone

Call anytime Monday through Friday, 9 a.m. to 5 p.m. (ET) at 877.733.1488.

Shipping

Where We Ship

We ship to the following countries:

  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Canada
  • Cape Verde
  • Cayman Islands
  • Chad
  • Chile
  • China
  • Colombia
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon Republic
  • Gambia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mexico
  • Micronesia, Fed. States of
  • Mongolia
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Norfolk Island
  • Norway
  • Oman
  • Palau
  • Panama
  • Papua New Guinea
  • Paraquay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Rwanda
  • Saint-Barthélemy
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • St. Kitts and Nevis
  • St. Lucia
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Turkey
  • Turkmenistan
  • Turks & Caicos Is.
  • Tuvalu
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • US Virgin Islands
  • Vanuatu
  • Venezuela
  • Vietnam
  • Wallis & Futuna Is.
  • Yemen
  • Zambia

Please note

Cannot ship to APO/FPO or PO Box addresses.

US Shipping

Enjoy free domestic ground shipping within the continental U.S on orders over $100.

All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service. Shipping to APO/FPO & P.O. Boxes is not available.

Domestic shipping costs and methods

Method Price
UPS or USPS over $100.00 Free
UPS or USPS $5.00
UPS Next Day $27.00
UPS 2 Day $19.00

All orders over $400 are sent via UPS Signature Required.

International Shipping

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

Country USPS Priority USPS Express FEDEX Where Available
Andorra $23.00 $37.00
Angola $23.00 $37.00
Anguilla $23.00 $37.00
Antigua and Barbuda $23.00 $37.00
Argentina $23.00 $37.00
Armenia $23.00 $37.00
Aruba $23.00 $37.00
Australia $23.00 $37.00
Austria $23.00 $37.00
Bahamas $23.00 $37.00
Bahrain $23.00 $37.00
Barbados $23.00 $37.00
Belgium $23.00 $37.00
Belize $23.00 $37.00
Benin $23.00 $37.00
Bermuda $23.00 $37.00
Bhutan $23.00 $37.00
Bolivia $23.00 $37.00
Bosnia and Herzegovina $23.00 $37.00
Brazil $23.00 $37.00
British Virgin Islands $23.00 $37.00
Brunei $23.00 $37.00
Bulgaria $23.00 $37.00
Burkina Faso $23.00 $37.00
Burundi $23.00 $37.00
Cambodia $23.00 $37.00
Canada $23.00 $37.00
Cape Verde $23.00 $37.00
Cayman Islands $23.00 $37.00
Chad $23.00 $37.00
Chile $23.00 $37.00
China $23.00 $37.00
Colombia $23.00 $37.00
Cook Islands $23.00 $37.00
Costa Rica $23.00 $37.00
Croatia $23.00 $37.00
Cyprus $23.00 $37.00
Czech Republic $23.00 $37.00
Denmark $23.00 $37.00
Djibouti $23.00 $37.00
Dominica $23.00 $37.00
Dominican Republic $23.00 $37.00
Ecuador $23.00 $37.00
Egypt $23.00 $37.00
El Salvador $23.00 $37.00
Eritrea $23.00 $37.00
Estonia $23.00 $37.00
Ethiopia $23.00 $37.00
Faroe Islands $23.00 $37.00
Fiji $23.00 $37.00
Finland $23.00 $37.00
France $23.00 $37.00
French Guiana $23.00 $37.00
French Polynesia $23.00 $37.00
Gabon Republic $23.00 $37.00
Gambia $23.00 $37.00
Germany $23.00 $37.00
Gibraltar $23.00 $37.00
Greece $23.00 $37.00
Greenland $23.00 $37.00
Grenada $23.00 $37.00
Guadeloupe $23.00 $37.00
Guatemala $23.00 $37.00
Guinea $23.00 $37.00
Guinea Bissau $23.00 $37.00
Guyana $23.00 $37.00
Haiti $23.00 $37.00
Honduras $23.00 $37.00
Hong Kong $23.00 $37.00
Hungary $23.00 $37.00
Iceland $23.00 $37.00
India $23.00 $37.00
Indonesia $23.00 $37.00
Ireland $23.00 $37.00
Israel $23.00 $37.00
Italy $23.00 $37.00
Jamaica $23.00 $37.00
Japan $23.00 $37.00
Jordan $23.00 $37.00
Kazakhstan $23.00 $37.00
Kenya $23.00 $37.00
Kiribati $23.00 $37.00
Kuwait $95.00
Kyrgyzstan $23.00 $37.00
Laos $23.00 $37.00
Latvia $23.00 $37.00
Lebanon $23.00 $37.00
Lesotho $23.00 $37.00
Liechtenstein $23.00 $37.00
Lithuania $23.00 $37.00
Luxembourg $23.00 $37.00
Madagascar $23.00 $37.00
Malawi $23.00 $37.00
Malaysia $23.00 $37.00
Maldives $23.00 $37.00
Mali $23.00 $37.00
Malta $23.00 $37.00
Marshall Islands $23.00 $37.00
Martinique $23.00 $37.00
Mauritania $23.00 $37.00
Mexico $23.00 $37.00
Micronesia, Fed. States of $23.00 $37.00
Mongolia $23.00 $37.00
Montserrat $23.00 $37.00
Morocco $23.00 $37.00
Mozambique $23.00 $37.00
Namibia $23.00 $37.00
Nepal $23.00 $37.00
Netherlands $23.00 $37.00
Netherlands Antilles $23.00 $37.00
New Caledonia $23.00 $37.00
New Zealand $23.00 $37.00
Nicaragua $23.00 $37.00
Niger $23.00 $37.00
Norfolk Island $23.00 $37.00
Norway $23.00 $37.00
Oman $23.00 $37.00
Palau $23.00 $37.00
Panama $23.00 $37.00
Papua New Guinea $23.00 $37.00
Paraquay $23.00 $37.00
Peru $23.00 $37.00
Philippines $23.00 $37.00
Poland $23.00 $37.00
Portugal $23.00 $37.00
Puerto Rico $23.00 $37.00
Qatar $23.00 $37.00
Reunion $23.00 $37.00
Romania $23.00 $37.00
Rwanda $23.00 $37.00
Samoa $23.00 $37.00
San Marino $23.00 $37.00
Saudi Arabia $23.00 $37.00
Senegal $23.00 $37.00
Seychelles $23.00 $37.00
Sierra Leone $23.00 $37.00
Singapore $23.00 $37.00
Slovakia $23.00 $37.00
Slovenia $23.00 $37.00
Solomon Islands $23.00 $37.00
South Africa $23.00 $37.00
South Korea $23.00 $37.00
Spain $23.00 $37.00
Sri Lanka $23.00 $37.00
St. Kitts and Nevis $23.00 $37.00
St. Lucia $23.00 $37.00
Suriname $23.00 $37.00
Swaziland $23.00 $37.00
Sweden $23.00 $37.00
Switzerland $23.00 $37.00
Taiwan $23.00 $37.00
Tajikistan $23.00 $37.00
Tanzania $23.00 $37.00
Togo $23.00 $37.00
Tonga $23.00 $37.00
Trinidad and Tobago $23.00 $37.00
Turkey $23.00 $37.00
Turkmenistan $23.00 $37.00
Turks & Caicos Is. $23.00 $37.00
Tuvalu $23.00 $37.00
Uganda $23.00 $37.00
United Arab Emirates $23.00 $37.00
United Kingdom $23.00 $37.00
Uruguay $23.00 $37.00
US Virgin Islands $23.00 $37.00
Vanuatu $23.00 $37.00
Venezuela $23.00 $37.00
Vietnam $23.00 $37.00
Wallis & Futuna Is. $23.00 $37.00
Yemen $23.00 $37.00
Zambia $23.00 $37.00

We are able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact us at customerservice@shoptowneandreese.com. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Returns

Overview

Towne & Reese will accept returns and exchanges within 30 days. Customer is responsible for the cost of shipping returns. We will pay to ship the exchange item. (domestic customers only. Limited to one exchange per order).

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

  • Final sale items are not returnable or exchangeable. These items are marked “final sale” and/or are marked down 50% or more.
  • All returns must be postmarked within 30 days of receipt. Returns sent after this time will not be accepted.
  • The merchandise must be in its original condition, in it’s original box or packaging and unworn.
  • We do not refund shipping charges.
  • We are not responsible for damages that occur during care of an item.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

How to Return

Please refer to the return form enclosed in your package.

TowneAndReese.com
Attn: Internet Returns
7250 Woodmont Avenue
Suite 330
Bethesda, MD 20814

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email customerservice@shoptowneandreese.com or phone 877.733.1488 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

Tips

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 877.733.1488 or e-mail us at customerservice@shoptowneandreese.com.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact

If you have any questions or concerns, feel free to drop us a line.

Email
customerservice@shoptowneandreese.com
Telephone
877.733.1488
Fax
301.656.6465
Mailing Address
TowneAndReese.com
7250 Woodmont Avenue
Suite 330
Bethesda, MD 20814