Help

Returns

All Towne & Reese merchandise is guaranteed. If you are not satisfied with your purchase, please let us know so we can take care of you.  customerservice@towneandreese.com or 980-254-4222 ext 1. 

To Return: In order to receive a refund or exchange, you must mail back merchandise in the same condition as it was originally received with the original invoice within 30 days.   Buyer is responsible for shipping charges.  Mail returns back to Towne & Reese, Attn: Online Returns, 214 W. Tremont Ave., Suite 303, Charlotte, NC 28203. This does not apply to wholesale orders.

Shipping Information

All US orders over $100 will receive free shipping! Offer does not apply to wholesale customers or orders outside the US. Towne & Reese only ships to the United States and Canada.

Towne & Reese uses weight-based shipping rates through the United States Postal Service. Following credit card or Paypal authorization and verification of information, your order will be processed and shipped within business 2-3 days. Following are estimated shipping times once the order leaves our warehouse:

**Customers outside of the U.S. are responsible for any additional import duties/taxes that their country may charge. The customer is the importer of record and must comply with all laws and regulations of the destination country. Towne & Reese has no control over these charges and cannot predict what they may be. Towne & Reese will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused.

You will receive an email with tracking information when your order ships. If you open an account with towneandreese.com you can check your order status by logging in and viewing your account. Or you can use your tracking number sent to you via email.